Service Cancellation
If you need to cancel a scheduled service, please contact us as soon as possible. Cancellation policies may vary depending on the type of service and timing of the request.
Storage Service
Storage services are provided on a seasonal basis. If you need to retrieve your equipment before the scheduled end of the storage period, please contact us to arrange retrieval. Early retrieval may be subject to applicable fees.
Refund Policy
Refunds for services are considered on a case-by-case basis. If you are not satisfied with our services, please contact us to discuss your concerns. We will work with you to address any issues.
Equipment Condition
When retrieving stored equipment, please inspect items upon pickup. Report any concerns about equipment condition immediately. We maintain storage conditions according to industry standards, but equipment condition may vary based on initial condition and storage duration.
Service Modifications
If you need to modify a scheduled service, please contact us as soon as possible. We will work with you to accommodate changes when feasible, subject to availability and scheduling constraints.
Dispute Resolution
If you have concerns about our services, please contact us directly. We are committed to resolving issues fairly and promptly. Most concerns can be addressed through direct communication.
Contact Information
For questions about returns, cancellations, or service modifications, please contact us at infocenter@craftssaroma.world or visit our contact page.